Complaint Process
If a student or future student encounters a College related problem that they do not know how to resolve, students should always try to work out the problem by first discussing it with those directly involved with the issue. If, however, an issue or problem still exists, there is a formal complaint process at Northeast Community College that students may initiate. All formal complaints must be put in writing using the online Student Complaint Form. All documented complaints will be tracked to ensure an action has been taken.
Complaint: A written concern or formal charge of dissatisfaction with a person, service, or process that requires clarification, investigation, and resolution. This requires completion of the Student Complaint Form.
Exclusions: The Student Complaint Process does not apply to grade appeals, complaints of sexual harassment, or any student-to-student complaints. Please refer to the College website for information on grade appeals and the Student Code of Conduct for procedures regarding sexual harassment or student to student complaints.
Instructions for initiating a formal complaint:
Attempt to resolve the issue by speaking directly with the individual(s) or office(s) involved.
Complete and submit the online Student Complaint Form.
When the complaint is received by the Executive Director of College Engagement, it will be forwarded to the appropriate individual to review and address the issue.
After the concern has been addressed, the student/future student will receive communication from the Executive Director of College Engagement documenting the receipt, review, and resolution of the complaint.
If a student feels the administrative response is not satisfactory, the Formal Student Grievance Process may be initiated. See page 21 of the Student Code of Conduct.
Individuals, other than students, engaged with the College that would like to file a complaint can contact the Vice President of Administrative Services Office to formally submit their complaint.